As a business owner it is painful when your customers say “I didn’t know you did that”. During this great recessions our business has scaled back and although each year seems to get a little better we are nowhere near the production we had in 2007 and 2008. So when some of your best and longest customers aren’t aware of products or services we offer it is extremely frustrating on the road of fiscal recovery. I guess this is painful because it shows that our message is getting lost in the product offering we make to certain customers.
One such customer has had us hydrostatically pressure test valves for them for years. They have been in our fabrication facility hundreds of times and they had no idea that we could weld and fabricate stainless steel piping. This happens to be one of our many specialities as many other fabrication shops subcontract with us to provide stainless steel piping runs. Our quality and value is higher and better than other shops can do in house. Another customer had no idea we could build all types of pressure vessels and heat exchangers. They had only ordered inlet separators from us thus, that’s all they thought we made. Yet, we build refrigeration packages, cabin heaters, gas processing plants, distillation towers, chillers, filters, and just about anything else that has a midstream application. In addition we build specialized skid mounted packages for prototyping and product development.
Precision Pipe is learning that we just because we offer many products it doesn’t mean that anyone knows about them. Thus, we have started a new campaign of a quarterly news letter highlighting products we have built in the previous months. Likewise we are supplementing our webpage with a link to our line card. This will allow every email, quote, inquiry to have a direct link to our products and services. We are hopeful we never hear “I didn’t know you did that” ever again.
Precision Pipe and Vessel 